Exchange & Return Policy

Exchange and return are allowed only with the original invoice.

• Please check your order carefully before leaving the showroom. Requests that conflict with this policy will not be accepted.
• Products can be returned or exchanged within 7 days from the purchase date, provided they are in original condition.
• The company is not responsible if sizes, dimensions, or colors do not match customer expectations, or if items cannot fit through doors, elevators, hallways, or staircases.
• The company is not responsible for any damage after the customer or their representative inspects and signs the delivery. Items received without installation are also the customer’s responsibility.
• Installation requested after delivery will be charged SAR 345 per item.
• Refunds are allowed within 7 days, subject to a 5% administrative fee, and processed within 14 business days using the original payment method unless otherwise requested in writing.
• Special orders, discounted items, and gift cards are non-refundable and non-exchangeable.
• For hygiene reasons, items such as bed sheets, pillows, mattresses, carpets, accessories, and utensils are non-returnable.
• If a down payment is made and the remaining balance is not paid within 3 days, the order may be cancelled and the amount converted into store credit.
• Display or last items sold “as-is” are final sale and cannot be returned or exchanged.
• Special orders must be fully paid in advance and cannot be cancelled, modified, returned, or exchanged.
• Delivery time may be extended from 2 to 5 business days when necessary.
• If delivery is not possible due to reasons outside the company’s control, a full refund will be issued.
• A 1-year warranty applies to bedrooms, dining rooms, and sofas against manufacturing defects, excluding fabric damage, misuse, cleaning damage, burns, or normal wear and tear.

Delivery Procedures

• Delivery within Riyadh takes 5 to 15 business days, excluding special orders.
• Our team will contact you to schedule delivery.
• The customer or a representative must be present to receive and sign the delivery.
• Delivery will not be completed without a receiver on site.
• The delivery area must be ready and free of old furniture.
• The delivery team does not remove old furniture.
• Items will be inspected upon delivery, and packaging will be removed if needed.
• Once the delivery note is signed, no claims for visible damage or missing items will be accepted.

Storage Policy

• Free storage is available for 30 days from purchase.
• After that, storage fees of 5% per month apply.
• The company may adjust storage fees based on order size and duration or cancel the order with a 20% deduction for storage and administration costs.
• Remaining balance (if any) may be issued as store credit.
• If 50% or more is paid and the balance is not completed within 3 days, availability is not guaranteed, and the payment may be treated as fees.

Delivery Terms

• Items are considered received in good condition once the delivery note is signed.
• If the customer is unreachable on delivery day, a SAR 575 re-delivery fee applies.
• Free installation is provided on delivery day only.
• Later installation is charged SAR 345 per item.
• Moving items to upper floors costs SAR 115 per floor per item.
• Delivery includes unpacking, assembly, installation, and packaging disposal.
• The company is not responsible for access issues such as narrow spaces or difficult entry points.

Delivery Exclusions

• Wall drilling or mounting services
• Electrical work or lighting installation
• Any structural modifications (walls, ceilings, floors)

General Terms

• The company’s decision is final in case of disputes, provided it complies with applicable laws.